Politique de confidentialite

1. Data controller

The controller of personal data is:

Trade name: Reliqua
Legal name: LPC
SIRET / SIREN: SIRET : 942 456 823 00015 - SIREN : 942 456 823
Address: 502 avenue des Champs Blancs, 35510 Cesson-Sevigne, France
Email: support@reliqua.co

2. Data collected

Reliqua may collect the following personal data:

Identification data: last name, first name, email address, phone number where applicable;
Order data: order number, ordered products, personalization options, order history, exchanges with customer service;
Delivery data: delivery address, billing address, information required for shipment tracking;
Personalization data: photos, images, text, first names, dates, instructions, files and elements sent by the customer to create the personalized poster;
Payment data: information required for payment, processed by secure payment providers. Reliqua does not store full bank details;
Technical data: IP address, login identifiers, browsing data, device type, browser, technical logs;
Cookie data: consent preferences, necessary cookies, audience measurement cookies or advertising cookies when used.

3. Purposes and legal bases

Purpose	Data concerned	Legal basis
Creating, processing and tracking orders	Contact details, order, delivery and payment data	Performance of the contract
Poster personalization	Photos, text, instructions and files sent	Performance of the contract
Payment and fraud prevention	Order data, payment data, technical data	Performance of the contract, legitimate interest or legal obligation depending on the case
Delivery and shipment tracking	Contact details, address, order number, carrier tracking	Performance of the contract
Customer service, claims and guarantees	Contact details, exchanges, supporting photos, documents sent	Performance of the contract, legal obligation or legitimate interest
Accounting, tax and legal obligations	Invoices, orders, identification data	Legal obligation
Website improvement and audience measurement	Browsing data and cookies	Consent or legitimate interest when trackers are exempt from consent
Commercial prospecting, newsletter or promotional offers	Email address, order history, preferences	Consent or legitimate interest depending on cases provided by regulation

4. Photos and personalized content

Photos, text and files sent by the customer are used only for the needs of the order: creation, retouching, personalization, printing, shipping and after-sales service.

Reliqua does not publish, resell or use the customer's personalized photos or creations for advertising, commercial or promotional purposes without the customer's prior express agreement.

The customer is responsible for the content sent and guarantees having the necessary rights and authorizations, especially regarding image rights of represented people.

5. Data recipients

Personal data may be sent, only when necessary, to the following recipients:

Reliqua's internal team responsible for orders, personalization, customer service and administration;
website hosting providers;
payment providers;
carriers and logistics providers;
technical providers, order management tools, email or customer service tools;
advisers, accountants, administrations or authorities when required by law.

Reliqua's providers are required to respect the confidentiality and security of data entrusted to them.

6. Transfers outside the European Union

Some technical providers may process data outside the European Union. In that case, Reliqua ensures, where applicable, that appropriate safeguards are implemented in accordance with regulations, including an adequacy decision, standard contractual clauses or any other mechanism recognized by the GDPR.

Providers concerned: [To be completed] .

7. Retention periods

Data is kept for a limited period adapted to the purpose of processing and applicable legal obligations.

Data type	Indicative period
Customer account data	[To be completed] or until account deletion, except contrary legal obligations
Order and billing data	Time required to manage the order, then retention according to applicable accounting and tax obligations
Photos and personalization files	[To be completed]
Customer service exchanges and claims	[To be completed]
Commercial prospecting data	[To be completed] or until withdrawal of consent / objection
Cookies and trackers	See the Cookie Policy

8. Security

Reliqua implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.

These measures may include securing access, using secure providers, limiting access to authorized people only and implementing internal data management procedures.

9. Individual rights

In accordance with applicable regulations, the user has, depending on the case, the following rights:

right of access to their data;
right to rectification;
right to erasure;
right to object;
right to restriction of processing;
right to portability;
right to withdraw consent at any time when processing is based on consent;
right to define instructions concerning their data after death.

To exercise these rights, the user may write to support@reliqua.co .

Reliqua may request proof of identity where necessary to process the request and protect the data concerned.

10. Complaint to the CNIL

If the user considers that their rights are not respected, they may file a complaint with the CNIL, the French data protection authority.

CNIL website: www.cnil.fr.

11. Cookies

The website may use cookies or similar technologies. For more information, the user is invited to read the Cookie Policy.

12. Modification of the privacy policy

Reliqua may modify this privacy policy to take account of changes to the website, processing operations or applicable regulations.

The applicable version is the one published on the website at the time of consultation.

13. Contact

For any question about personal data protection: support@reliqua.co .